FAQ

No. For maximum security and performance, we use our own unique platform, developed exclusively for the RichExchanger exchange service.

This allows us to:
- Integrate multi-layered security at the architecture level.
- Ensure uninterrupted operation and high transaction speeds.
- Promptly implement updates and new features perfectly tailored to our clients' needs.

Using a specialized solution, rather than a general-purpose CMS, is our conscious choice to ensure the reliability and efficiency of your business.

Only the administrators of these monitoring systems can provide direct guarantees of inclusion. We are the script developers, so unlike scammers, we cannot provide such guarantees, as this is beyond our competence.

However, we understand the importance of being represented in monitoring systems. Therefore, we do everything possible:

Our script technically meets all key monitoring requirements.

We provide detailed instructions and consultations on the application process.

We help you develop a promotion strategy and provide recommendations that maximize your chances of successful inclusion.

Therefore, we don't make empty promises, but offer real assistance and expertise to achieve your goals.

We focus on improving our own product, so we don't compare ourselves to competitors in our advertising. Instead, we'll share the key principles that make RichExchanger a unique solution for serious businesses:

Exclusive development: This isn't a customization for exchangers, but a platform built from the ground up specifically for high-volume financial transactions. This means maximum security, speed, and stability.

Deep expertise: We understand every detail of an exchange service's operation from the inside out and incorporate this knowledge into the script's logic—from anti-fraud to automation of routine operations.

Inclusive promotion strategy: We don't just sell a script. We help with launch, advise on compliance with monitoring, and share our knowledge on how to develop the service.

Our goal is not to be "the best," but to be the only necessary tool for your successful and secure exchange business.

This is a conscious choice based on our business model. Lists of "recommended" scripts on monitoring sites are often based on affiliate programs. We believe that the quality and safety of a product should speak for themselves, not be promoted through affiliate commissions.

Our absence from such a list in no way affects what's key for you:

Technical compatibility: Our script fully complies with BestChange requirements.

Chances of inclusion: We provide clients with comprehensive instructions and consultations to ensure successful moderation.

We build long-term relationships with clients based on the quality of our scripts and expert support, not on partnerships with aggregators. This allows us to remain independent and invest all our resources in product development.

We do not publish a list of our clients' websites without their express consent. This is part of our privacy and security policy. We consider exchange service data (including its address) to be a trade secret and a matter of responsibility that we cannot violate.

However, you can fully evaluate the script in other ways:

Full-featured demo: Our demo is not a stripped-down version, but a complete copy of the working script with access to the admin panel. All functions work exactly as on production websites.

"Designs" section: This section features real, launched projects by our clients. You can evaluate the level of customization, view various website types, and ensure that the script doesn't impose strict design restrictions.

"Reviews" section: We publish only verified reviews from real exchange service owners. They often provide the addresses of their projects themselves if they want to publicize them.

Why is this important to you? This approach ensures that when you become our client, your data will also be protected from disclosure. We build long-term relationships based on mutual respect and security, not on exploiting others' successes for marketing purposes.

You're right, our list may have fewer options, and this is a conscious choice. We focus not on the number of checkboxes, but on the depth and reliability of each integration.

Each payment system at RichExchanger undergoes a full cycle:

Deep technical integration: We configure accurate commission calculations, automatic transaction status, and a stable API gateway.

Ongoing support: We monitor updates from payment systems and promptly make the necessary adjustments to avoid disruptions to your exchanger.

Relevance to demand: The list is based on real demand from our clients, so all payment methods are truly in demand on the market.

We don't add "dead" or ineffective methods just to make the list look pretty. Our goal is to ensure that every payment method we add works flawlessly and brings you profit, not problems.

Yes, we provide free technical support to every client. Our goal is to ensure the stable and uninterrupted operation of your exchange service.

What's included in our support:

- Assistance with installation and initial script setup.
- Consultations on using the admin panel.
- Troubleshooting technical issues and script errors.
- Assistance with setting up integrations (monitoring, payment systems).
- Consultations on security issues and operational recommendations.
- Updating the script core to maintain its relevance and security.

We do not provide internal architecture consultations or assist with source code modifications, as this is a professional customization service that can be performed separately upon request. Support also does not include design or content management tasks.

Our support is part of the product. We are committed to your success, because a stable, functioning exchange service for our clients is our best recommendation.

Yes, we train and assist every client. We have all the necessary documentation for self-study, and if anything is unclear, you can always contact our technical support.

We don't just provide links to instructions. We answer questions, explain the nuances, and help you apply the script's functions to your business needs, so you can get the most out of RichExchanger.

We don't offer a standard installment plan or financing program. Our script is a digital product with a one-time full license fee. This is part of our business model and allows us to focus our resources on product development and support, rather than financial transactions.

However, we understand that every situation is unique. If you have compelling circumstances, we are happy to consider flexible payment terms on a case-by-case basis. To discuss this, please contact us via the feedback form or directly, and we will try to find a solution.

Immediately after payment, the product (exchange sсript, distribution) becomes available in your personal account.

Refunds are available within 48 hours after payment for the goods, if you did not use (did not download the distribution kit with the product from your personal account or did not generate a license). Refunds are made excluding funds transfer fees.

With constant rental payments, the price for each domain is fixed, even if product prices change.

In case of non-payment for 3 or more months, the price is equal to the current one on the site.

There are discounts for second and subsequent purchases.

The site will stop working, but after the license is renewed it will work again.

No. When you buy or rent, you receive a distribution with 1 encrypted file.

The bulk of actions for setting up and managing exchange offices is carried out through the site control panel. No special programming skills are required for this.

In any case, you will have to put in some effort to set it up.

When setting up a site, you may need to edit the site file through the server control panel. In general, the product user manual and hosting technical support help resolve this issue.

On a prepared server/hosting, the sсript is installed really quickly.

However, setting up the site may take an indefinite amount of time.

No special knowledge required.

PHP. jQuery.

All product files, except for a few encrypted files, are open source for editing. You make all changes to the code at your own peril and risk. Your changes to the code in the future may conflict with updates we release periodically. We do not provide advice on issues related to the product code.

If you have wishes and suggestions for improving the product, you can provide them to us in the form of a list, which we will consider and try to implement in official product updates.

All updates for the product are free and available in your personal account on the website. Any updаte comes with step-by-step instructions for installing updates.

You receive a product sсript for rent. It can be hosted on any server. We do not provide our own servers.

The DDoS attack protection service is provided at the server administration level. The sсript itself cannot solve this kind of problem.

Merchant is an automated mechanism for receiving funds on a website from a specific payment system.

Autopayment is an automated mechanism for transferring funds to a user from a specific payment system.

The use of merchants and automatic payments allows you to fully automate the exchange, i.e. Administrator/operator participation in the exchange is not required. Not all payment systems, in particular banks, provide interfaces for automating exchanges.

In the sсript, only 1 file is encoded. All payment instruments are open.

No. This option is not provided.

We take individual orders.

Describe your wishes in the TOR (technical specifications) in as much detail as possible.

The cost of work is determined based on your technical specifications.

The cost of the work is negotiable. Let's discuss and agree.

For all questions regarding individual orders, please use any of our contact details.